FAQ

Frequently asked questions and answers

about Dial Them Up‘s calling services


General Question

How can your prices be lower than other companies?

Dial Them Up is unique in the industry in that we own and control our own proprietary network and telephony technology. This is how we are able to provide a flexible array of high-speed calling services at a substantial cost savings to our clients, in many cases up to 50% less than our competitors. Learn more about our company.

What if I need help?

Our web-based user-interface portal, from which you will create and manage your calling campaign, is designed to be easy to use. You will find instructions in our User Guide. Should you need assistance, our programming team will adapt our services to your particular requirements, and our customer support is available to you 24/7.

Do I have to buy any equipment or software?

No. Everything is done through our user-friendly web interface. All you need is an Internet connection to begin and manage all your services and reporting data.

Is my contact information secure?

Yes. We will never disclose or sell your phone list or any other information associated with your account. Only you or designated representatives who use your login and password will have access to your account and information. Your information is stored on our protected servers, which are maintained with a high standard of security measures, including encryption, firewall protection, regularly updated anti-virus and anti-spyware software, and continual testing.

How do I get started?
There are several ways to start your service:

  • You can purchase a call package directly from the pricing page.
  • You can call us directly, toll-free: 855-642-5843.
  • You can register on our Start Your Service page. After you have registered, a Dial Them Up representative will contact you within minutes to assist you and verify your service.

Pricing

Is there an initial set-up charge?

No. The price we quote you for the amount of calls you wish to make includes the set-up of your phone lists, your voice recording, your scheduling, call execution, and your feedback reports. Calls can be set up and begin within minutes.

How do you bill for calls?

We bill calls in 30-second increments. See our pricing structure for details and attractive price packages.

Do you charge for unanswered or uncompleted calls?

No. You pay only for calls that are answered or, at your option, go to an answering machine or voice mail system. Your feedback report will show you the response to every call. (See Feedback Reporting.)

Do you charge for redials?

No. You will be billed only for completed calls, that is, calls that are picked up by a person or, at your option, an answering device.

What methods of payment do you accept?

You can make payment via PayPal or your Visa, MasterCard, Discover, or American Express card.

Why do I have to pay upfront?

We’ve found this method to be the most convenient, time-saving way for our clients to start their service. Once your payment has been verified, you will receive an email confirmation and access to your portal. You can begin creating call lists, recording messages, and putting your service to work immediately.

Can I check on my account balance?

Yes. You can check the status of your campaigns, payments, and balances via our user-interface portal.

Calling and Voice Broadcasting

What is the minimum number of calls you can make?

There is no minimum requirement for the calls you can make.

Can all my calls go out at the same time?

Yes. You can control the timing of your call campaigns to execute immediately or at scheduled intervals. For very high volumes, we can stagger the calls for you over the course of days or weeks. We also adjust calling times by time zones.

Can I schedule a specific date and time for my calls to go out?

Yes. You can have your message to go out immediately or schedule dates and times. You also have the flexibility to speed up or slow down each calling campaign. Dial Them Up also filters your calls by time zone to comply with various local regulations.

Will these calls tie up my telephone lines or network?

No. Because the calls are made by our auto dialer and go out over our own network, there is never any interference with your phone system. Our network comprises thousands of phone lines that are available at all times. We also employ a redundant network. In the event of congestion or an outage, the network will continue to function via equipment housed in several different locations.

How fast can you get my calls out?

The speed at which your calls are made is completely up to you. Our network comprises thousands of telephone lines at all times, and can dial hundreds of thousands of calls per hour. You can determine how many calls to make per hour, or spread calls evenly over a designated time period. This is called throttling. Read more about throttling and how it can help improve the success of your calling campaign.

What states or countries can I call?

The rates listed on this site are for dialing the U.S. We can make affordable international calls via our network. Please contact us for rates and customized calling plans.

What happens if the call is not answered?

If there is no answer, we will normally retry the number two more times. You have the option of setting up specific parameters for each calling campaign, including the number of re-dials. You are not charged for re-dialed numbers.

Can I send messages to cell phones?

Under certain circumstances, you can call a cell phone if you have permission from the contact. Please refer to the Federal Communications Commission (FCC) guidelines on automated calling restrictions.

What happens if the call is picked up by an answering machine or voice mail system?

Our system can detect whether the call is answered by a person or picked up by an answering device. You have the option of programming your calling campaign to leave a message or redial at another time.

What happens if there is no pick-up or a busy signal?

We will normally retry the number two more times for busy, no-answer, or failed calls. You have the option of setting up specific parameters for each calling campaign, including the number of re-dials.

How many different Caller ID names and numbers can I have?

There is no limit to the number of Caller ID names or numbers that you can make visible to your call recipients.

Can I include an option for the call recipient to connect to a live operator?

Yes. Our transfer call feature allows you to create menu options within your message, such as, “Press 1 to speak to an agent.” If you wish, you can offer an option to hear the message in another language. See our bilingual voice broadcasting feature for details.

Are there any restrictions regarding outgoing calls?

Yes. The Federal Communications Commission has placed certain restrictions on automatically dialed or prerecorded calls. Please refer to the FCC guidelines.

Do I have to include a Do Not Call option?

Every outgoing message offers the option to “Press 9” to place the contact on the Do Not Call list. Please refer to the Federal Communications Commission (FCC) guidelines on automated calling restrictions.

Polls and Surveys

Can I add a questionnaire or poll to my message?

Yes. Our Polls and Surveys feature lets you easily set up and run polls, surveys, and interviews. It’s fast, easy, and lets you monitor results in real time. Please call (855) 642-5843 for more information.

Creating Contact Lists and Messages

How do I create a phone list?

Simply import your contact list in a CSV (comma-separated values) file format to our user-interface portal. See our User Guide for details. You can create and manage multiple groups of contacts.

How many phone numbers can I upload?

You can upload an unlimited number of contacts and numbers.

How many groups can I create?

You can create an unlimited number of groups.

Can I delete contacts from my groups?

Yes, you can manage your groups via the user-interface portal.

Are there limits on the sizes of my groups?

No. You can create groups of any size.

How do I create a message?

There are 3 ways to create a message:
Upload a valid wav file Use our built-in text-to-speech engine and simply type in your message

You can listen to and verify or change your message before activating it. See an example

How do I create a phone list?

Simply import your contact list in a CSV (comma-separated values) file format to our user-interface portal. See our User Guide for details. You can create and manage multiple groups of contacts. See an example

What is the maximum-length message I can record?

It’s up to you! Dial Them Up does not restrict the length of your outgoing message.

Can I delete a sound file?

Yes. Using our user-interface portal, you have the option to add or delete as many files as you wish.

How many different messages can I create and broadcast?

You can create as many as you need, and program them to go out to as many groups as you choose.

Can I change the recording for an uploaded group?

Yes. You can manage all your messages via our user-interface portal.

Results Reports

How fast can I see the results of my campaign?

Dial Them Up’s real-time reporting feature gives you valuable statistical data and metrics at any time during or after your campaign. This function is part of your plan and there is no extra charge. See an example

What information is included in the reports?

You can instantly see the time and duration of the call, actual number and percentage of calls completed; how many calls were picked up by an answering machine or voice mail system, not answered or cut off, or transferred to another number, invalid, or blocked.

Can I print out reports?

Yes, you can manage, download and print your data from our user-interface portal.